e1111's Privacy Policy

01 Introduction and Scope

e1111 takes the protection of its users' privacy very seriously. This privacy policy explains what types of information we collect, how it is processed, how long it is stored, and what your rights are.

This policy applies to all individuals residing in Bangladesh who use the e1111 platform. When you visit our website, complete registration, or use any of our services, the terms of this policy take effect automatically.

We may update this policy from time to time. For any significant changes, we will notify you via your registered email. The latest version of the policy will always be available on this page.

02 Information We Collect

e1111 collects user information in various ways. The categories of this information are detailed below.

2.1 Information You Provide Directly

When you create an account or use our services, you voluntarily provide certain information. This includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Payment information — bKash, Nagad, Rocket, Upay, or bank transfer details
• National identity card or equivalent document information for identity verification
• Information provided when contacting the support team

2.2 Automatically Collected Information

When you use the e1111 platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type and version, operating system
• Visit times, page browsing history, and session activity on the site
• Information obtained from cookies and similar tracking technologies
• Gaming activity — bet amounts, game preferences, win/loss history

2.3 Information Received from Third Parties

In some cases we may collect information from legitimate sources, such as payment processors (bKash, Nagad, Rocket, Upay), fraud prevention services, and identity verification organisations. This information is used solely to meet legal obligations and to ensure the security of your account.

03 Purposes for Using Information

e1111 uses collected information for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating, managing, and maintaining your account
• Processing deposit and withdrawal transactions
• Providing gaming services and verifying results
• Managing bonuses and promotional offers
• Providing customer support — via live chat and email

3.2 Security and Compliance

• Verifying your identity and age (21+)
• Preventing fraud, money laundering, and other illegal activities
• Ensuring account security and detecting suspicious activity
• Fulfilling legal obligations and meeting regulatory requirements

3.3 Service Improvement

• Analysing and improving platform performance
• Personalising the user experience
• Conducting research for the development of new games and features

3.4 Communications

• Sending important account and transaction notifications
• Informing you about technical issues
• Sharing promotional information and offers with your consent

04 Data Storage and Security

4.1 Retention Period

e1111 retains your information only for as long as it is necessary or legally required. Even after an account is closed, records of financial transactions and identity verification information may be kept for a specified period in accordance with legal requirements.

4.2 Security Measures

We take industry-standard technical and organisational measures to keep your information secure:

• SSL Encryption: All information transmitted on the site is encrypted using TLS/SSL technology
• Secure Servers: Information is stored in secure data centres where unauthorised access is prohibited
• Access Controls: Only authorised staff can view your information, and only to the extent necessary
• Regular Audits: Our security measures are regularly reviewed and updated
• Payment Security: Financial information is processed using the highest-grade encryption

However, transmitting data over the internet or storing it electronically is not completely secure. Even with our best efforts, we cannot guarantee absolute security.

05 Sharing Information with Third Parties

e1111 never sells your personal information to third parties for commercial purposes. However, specific information may be shared in the following circumstances:

5.1 Service Providers

We engage certain trusted third-party organisations to help operate our services, such as payment processing companies (bKash, Nagad, Rocket, Upay, banks), identity verification services, and technology service providers. These organisations receive only the information necessary to provide their specific service and may not use it for any other purpose.

5.2 Legal Obligations

In response to a court order, a lawful request from an investigating authority, or a legal obligation, we may be legally required to provide relevant information to the authorities.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such circumstances, we will notify you in advance.

06 Cookies and Tracking Technologies

The e1111 platform uses cookies and similar technologies to improve your browsing experience and help analyse site performance.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the site, such as maintaining login sessions
• Functional Cookies: Remember your preferences, such as language selection
• Analytical Cookies: Help review site usage and identify opportunities for improvement

6.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling cookies may limit some site functionality and cause login-related issues.

07 Your Rights and Choices

As a user of e1111, you have the following rights over your own information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of incomplete or inaccurate information.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain circumstances you may request that the processing of your information be restricted.
• Right to Opt Out of Marketing Communications: Contact us at any time to stop receiving promotional emails and messages.
• Right to Portability: You may request a copy of your information in a structured digital format.

To exercise any of the above rights, contact us at [email protected] or via live chat. We will process your request within a reasonable time.

08 Privacy of Minors

e1111 is for individuals aged 21 and over only. We do not knowingly collect information from anyone under the age of 21. Through our age verification process we ensure that minors cannot access our platform.

If we become aware that information from a minor has been collected in error, we will immediately delete that information and close the associated account.

09 International Data Transfers

Our servers and service providers may be located outside Bangladesh. Your information may be transferred to and processed in these various countries. Data protection laws in those countries may differ from those in Bangladesh.

For any international transfer, e1111 ensures that the receiving organisation is contractually bound to provide protection equivalent to this privacy policy.

10 Responsible Gaming and Data Protection

e1111 is committed to responsible gaming. We also use your gaming activity data to protect you — if any unusual gaming pattern is detected, we may reach out to you.

Requests for self-exclusion or limit-setting, along with the related user information, are handled with the highest level of confidentiality. This information is never used for marketing purposes.

To learn more about responsible gaming, visit our Responsible Gaming page.

11 Policy Changes

e1111 may update this privacy policy from time to time. After any changes, we will note the update date on this page. For significant changes, we will notify you by email to your registered address or via a notice on the site.

Continued use of our platform after a policy change means you have accepted the updated policy. We recommend that you visit this page periodically to stay informed about the latest version of the policy.