e1111 Terms & Conditions
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General Provisions

e1111 is an online casino and betting platform that provides entertainment gaming services for users in Bangladesh. These terms and conditions form a binding agreement between e1111 and all its registered users.

These terms should be read together with our Privacy Policy and Responsible Gaming Policy. Those documents are also considered part of these terms.

e1111 reserves the right to amend these terms at any time. Continued use of the platform after any changes will be taken to mean the user has accepted the updated terms.

Account Registration & Eligibility

2.1 Age Requirement

To open an account and use services on e1111, the user must be at least 21 years of age. Registration by minors is strictly prohibited. Valid identification documents may be requested as part of the age verification process.

2.2 Registration Requirements

When creating an account, the user must:

• Provide accurate and genuine personal information.
• Create only one account — multiple accounts for the same person are prohibited.
• Use an active, personal email address.
• Keep the account password confidential and not share it with anyone.

2.3 Identity Verification (KYC)

e1111 may at any time request government-issued identification, proof of address, or other documents to verify a user's identity. Withdrawals may be placed on hold until verification is complete.

User Responsibilities & Obligations

Every user is required to observe the following when using the e1111 platform:

• Any suspicious activity noticed on their account must be reported to our support team immediately.
• Account login credentials (username and password) must not be shared with any third party.
• Attempting to access another user's account is strictly prohibited.
• All forms of fraud, manipulation, or system exploitation must be avoided.
• It is the user's own responsibility to confirm that online gaming is legal in their location.

Deposits, Withdrawals & Payments

4.1 Deposits

The minimum deposit amount on e1111 is ৳200. The following methods are accepted for deposits:

• bKash — the fastest and most widely used method.
• Nagad — the mobile banking service of the postal department.
• Rocket — Dutch-Bangla Bank's mobile banking.
• Upay — UCB Bank's digital wallet.
• Bank Transfer — via major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank.

Deposits are generally credited to the account instantly. If there is a delay for any reason, please notify our support team.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 5 to 30 minutes. Withdrawal methods are the same as deposit methods.

4.3 General Payment Terms

• Identity verification must be completed before a withdrawal request can be made.
• Withdrawals should be made using the same method used for the deposit.
• Account funds are for personal entertainment — transferring accounts or using them for commercial transactions is prohibited.
• If a suspicious transaction is identified, e1111 may temporarily place the payment on hold pending investigation.

Bonuses & Promotions

5.1 Welcome Bonus

e1111 offers a 100% bonus on the first deposit, up to a maximum of ৳5,000. For example:

• Deposit ৳1,000 → receive ৳1,000 bonus → total balance will be ৳2,000.
• Deposit ৳12,000 → receive a maximum bonus of ৳5,000 → total balance will be ৳17,000.

5.2 Wagering Requirements

To withdraw bonus winnings, the wagering requirement must be met. Wagering is calculated at 20 times the bonus amount only (not on the deposit amount plus bonus). Example: ৳1,000 bonus × 20 = ৳20,000 in bets must be completed before bonus winnings can be withdrawn.

5.3 General Bonus Terms

• Each user will receive only one welcome bonus.
• The specified wagering requirement must be fulfilled before a bonus can be converted to cash.
• e1111 reserves the right to modify, suspend, or cancel any promotion at any time.
• Claiming bonuses through multiple accounts will result in all associated accounts being closed.
• Bonuses may only be used in designated game categories — as per the applicable terms.

Gaming Rules

A variety of games are available on the e1111 platform, including slots, casino games, fishing games, bingo, sports betting, and more. The key rules that apply to the gaming section are:

• All game outcomes are controlled by a Random Number Generator (RNG), which ensures fair play.
• If a game is cancelled due to a technical error, the bet for that round will be refunded.
• If the internet connection is lost or the device is refreshed, the game state is preserved and will resume normally once reconnected.
• For sports betting, results are calculated according to the applicable rules.

Prohibited Activities

The following activities are strictly prohibited on the e1111 platform, and any account found engaging in such activities will be closed immediately:

• Engaging in fraudulent or deceptive activities.
• Creating multiple accounts to abuse the bonus system.
• Using the platform for money laundering or illegal financial activities.
• Using bots, scripts, or automated software to operate games.
• Exploiting system vulnerabilities or bugs for personal gain.
• Harassing, intimidating, or deceiving other users.
• Conducting transactions using false information or stolen payment methods.

Copyright & Intellectual Property

All content on the e1111 website — such as logos, graphics, software, text content, and design elements — is the intellectual property of e1111 or its licensors. Reproducing, distributing, or commercially using this content without prior written permission is prohibited.

The games available on the e1111 platform are the property of their respective game developers — such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Microgaming, NetEnt, and Ezugi. e1111 makes no claim over their trademarks or content.

Privacy & Data Protection

e1111 treats the security of users' personal information as its top priority. Our platform uses SSL encryption technology to keep all data secure. Full details of how personal information is collected, stored, and used can be found in our Privacy Policy document.

Personal information is not transferred to third parties, though relevant information may be provided in response to lawful requests from law enforcement agencies.

Limitation of Liability

e1111 bears no liability in the following situations:

• Loss caused by the user's own internet connection or device issues.
• Delays or errors related to third-party services (mobile banking, bank transfers).
• Loss resulting from unauthorised account access where the user has shared their login credentials with someone else.
• Unexpected technical disruptions or service downtime during maintenance.
• Software errors or changes made by third-party game developers.

Account Closure & Suspension

11.1 Closure by e1111

e1111 may immediately close or suspend any account for the following reasons:

• Violation of these terms and conditions.
• Evidence of fraud, manipulation, or illegal activity.
• Failure to complete identity verification or providing false information.
• Operating multiple accounts.

11.2 Closure by the User

Users may request closure of their account at any time. Upon request, any withdrawable funds from a valid balance will be returned. To learn more about self-exclusion, visit our Responsible Gaming page.

Responsible Gaming

e1111 places the highest importance on responsible gaming. The platform is for entertainment purposes only — not as a way to solve financial problems. We provide users with the following tools:

• Deposit Limits: The ability to set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: The option to request a break from the platform for a set period of time.
• Reality Check: Reminders of how long you have been playing.

If you experience any gaming issues, please contact our support team. Visit the Responsible Gaming page for more information.

Dispute Resolution

In the case of any dispute or complaint, the user must first contact our customer support team. e1111 tries to review and resolve all complaints fairly and promptly.

Dispute submission process:

• Notify the support team directly via live chat.
• Send the details by email: [email protected] — include your account information and a description of the dispute.
• Our team will investigate and respond as quickly as possible.

Changes to Terms

e1111 reserves the right to modify these terms and conditions at any time. Users will be notified as early as reasonably possible for significant changes. Continued use of the platform after any changes will be considered acceptance of the new terms.

It is recommended that you visit this page regularly to stay updated on the latest version of the terms and conditions.

Contact

If you have any questions or comments about these terms, please contact our support team:

• Instant support is available 24/7 via live chat.
• Email: [email protected]
• Support is available in both Bengali and English.